Quality Assessment Framework

• The Institution’s premises provide a safe, professional, and conducive workplace that complies with local regulatory guidelines.
• Teaching and study spaces are designed to facilitate effective learning, including easy access for persons with disabilities.
• The Institution has adequate resources for each course to cater to diverse student learning needs, styles, and preferences.
• Teachers have access to space and resources to create classroom learning materials tailored to meet individual student needs.
• The online environment is designed to support a positive and engaging user experience for students.
• Learning and assessment strategies for online delivery, if applicable, are appropriate and effective.
• Learning resources and technology support and facilitate student learning.
• Integrated e-learning and reporting systems are in place to support courses.
• The Institution has a well-organized library equipped with physical and/or electronic facilities and resources that are sufficient for the number of students and staff.
• A help desk with easy access and a stable internet connection for the e-learning platform is available.
• Clearly stated technical expectations and a system for Frequently Asked Questions (FAQs) are in place and regularly assessed, with feedback provided to students.
• The institution ensures the reliability, privacy, safety, and security of all electronic platforms used for e-learning or reporting on an ongoing basis.
• Access to training is provided for off-campus or virtual students.
• The Institution has an effective system of strategic and business planning.
• The Institution has a valid and transparent organizational structure and system of reporting.
• Robust financial systems are in place to ensure efficient management of resources.

ADMINISTRATION, MANAGEMENT, AND STAFFING

• The institution has qualified, competent, and experienced leadership with relevant education and background to oversee the development and management of a quality culture within the institution.
• The institution has appropriate governance and management bodies that effectively support the organization in complying with local regulations.
• The institution has clear communication systems and networks to promote internal and external information dissemination for public accountability.
• The Institution has an organizational structure that effectively supports the provision of services to students.
• The Institution utilizes effective systems for the dissemination of information to stakeholders.
• The Institution promotes a performance and development culture for all staff, and sample contracts for management, academic, and support staff are available.
• The Institution has clear policies and procedures that ensure equal opportunities and gender equality in human resources for recruitment, retention, and promotion of staff based on qualification, competence, and skills.
• The Institution has effective, systematic, timely, and fair processes for the investigation of complaints, grievances, and appeals by students, staff, and other stakeholders.

TEACHING, LEARNING, COURSE DELIVERY, AND ASSESSMENT

• Course design supports quality learning outcomes, with regular feedback from students analyzed by management.
• Management reflects relevant student feedback on courses.
• Teachers have appropriate training and/or experience for the courses they deliver and assess.
• Evaluation of courses and lecturers is regular and rigorous.

QUALITY ASSURANCE, PRODUCTS & SERVICES

• The institutional vision, mission, and strategic objectives are publicly disclosed, reflect the aspirations and needs of stakeholders, and indicate strategic development plans and targets.
• The objectives are translated into clear policies and strategic plans for quality assurance that are operationalized into achievable goals.
• The development of the product or service is underpinned by substantial research.
• The study programs or courses effectively fulfill their purpose, as evidenced by student feedback.
• Processes are in place to maintain the quality of educational programs.
• The educational programs demonstrate unique elements and innovation.

THE STUDENT WELFARE, EXPERIENCE, RECORD KEEPING

• Student application and enrolment process is streamlined and user-friendly, with clear documentation and procedures in place for handling documents related to visa, refunds, and payments.
• The institution promotes diversity and inclusivity in admissions, including gender mainstreaming and consideration of disadvantaged groups and persons with disabilities.
• Students are provided with comprehensive information and support to help them adjust to living and studying in the country, particularly for international students.
• Students are actively involved in their learning programs and are provided with support to enhance their overall experience.
• Stakeholder feedback, including feedback from students, is regularly collected and integrated into the institution’s processes to enhance the student experience.
• Arrangements are in place to ensure safe and efficient recruitment, transit, and reception arrangements for students.
• Adequate accommodation services are provided to meet student needs.
• The institution supports the welfare and wellbeing of all students, including providing information and training to staff, accommodation providers, and guardians/carers.
• Institutional guidelines and processes ensure accurate collection and compilation of data on students’ admission, progress, performance, and graduation rates.
• Institutional guidelines and processes promote student retention and progression, and address issues related to drop-out rates.
• Rigorous processes are in place for issuance and storage of certificates, as well as detailed records and transcripts of students’ academic progress, assessment records, and attendance.

QUALIFICATIONS AND DEGREES

• Course design supports high-quality learning outcomes aligned with the institution’s mission and objectives, and meets the expectations and needs of stakeholders.
• Teaching staff possess appropriate qualifications and experience to deliver courses effectively.
• Regular and rigorous evaluation of courses is conducted to ensure their quality.
• Students are provided with necessary course information and learning support.
• The institution must demonstrate official documents allowing it to grant degrees offered to students.
• Formal agreements are in place for all programs offered in partnership with other institutions, outlining roles, responsibilities, and quality assurance arrangements.

PROMOTION AND STUDENT RECRUITMENT

• Promotional material is ethical, accurate, and consistent in providing information about the institution.
• Essential information about the institution is readily accessible to stakeholders.
• The institution clearly communicates its commitment to quality assurance.
• Agents and counselors adhere to an ethical framework in their practices related to recruitment.
• Information provided to stakeholders, including prospective students, is ethical, accurate, and consistent.
• Effective and transparent governance structures are in place to support agents, with documentation proving the relationship with agents presented as necessary.
• Management supports a performance and development culture for counselors and staff.
• Systematic risk management processes are in place for agents.
• Stakeholder feedback, including feedback from agents and counselors, is routinely obtained to inform continuous improvement of services.